Check in and let us know about any bugs here!

Avatar for cmlisab
iVillage Member
Registered: 09-30-2011
Check in and let us know about any bugs here!
12
Tue, 10-23-2012 - 1:06pm

Hi Everyone,

I know there is a great group of "regulars" here ( momma2beauties, buttons_n_bow, Octobermamma, Kierasmama, 4.Kids.4.Me,  and many more!) and I want to make sure each and every one of you are able to log in and post like normally. 

So please update me here on your specific issues and if you're not able to even post, trying PM'ing me or email: policy@mail.ivillage.com. You can also check here for updates:

http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help

One big fix that happened yesterday was that the vast majority of older threads now work again! Try it for youself! 

If you just want to post and complain, well, that's okay too! Wink I know things are frustrating right now but I PROMISE, it's just temporary. Our tech team is working like crazy to get all the kinks ironed out for us.

Lisa

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iVillage Member
Registered: 02-29-2004
Tue, 10-23-2012 - 9:00pm

1) When I reply to a post (using quick reply or using reply), I am tossed to the very end of the thread instead of being returned to the place where I was reading/replying from .... very hard to read through our long monthly thread and reply as I read if I am always having to back track to find my old posiition. 

2) Several of our members cannot even access the board.  They were able to get to the main OHC page using a new link I sent them... but can only read the main page and cannot click into any threads and read posts/replies.  So they can see that we are in here and talking by the number of posts listed .. but cannot read any of them or reply.

3) Several members cannot edit their preferences and set-up their signatures again - they get an error stating that their "email address is already taken"???

4) When using Quick Reply a hard return does not register and so it look slike one big paragraph with no spacing insterted.

Thanks!

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iVillage Member
Registered: 07-27-2001

momma2beauties wrote:
<p>1) When I reply to a post (using quick reply or using reply), I am tossed to the very end of the thread instead of being returned to the place where I was reading/replying from .... very hard to read through our long monthly thread and reply as I read if I am always having to back track to find my old posiition. </p><p>2) Several of our members cannot even access the board.  They were able to get to the main OHC page using a new link I sent them... but can only read the main page and cannot click into any threads and read posts/replies.  So they can see that we are in here and talking by the number of posts listed .. but cannot read any of them or reply.</p><p>3) Several members cannot edit their preferences and set-up their signatures again - they get an error stating that their "email address is already taken"???</p><p>4) When using Quick Reply a hard return does not register and so it look slike one big paragraph with no spacing insterted.</p><p>Thanks!</p>

Ditto everything that Jenn said! Plus, sometimes when I use the quote button the quote comes up just fine....other times (most times) all the other "garb" comes with it making it hard to read w/all the  </p>p>quote etc. added in. Also, I am one of those that can't use a siggy. It says that the email is taken...it's MY email.

Thanks!

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Avatar for cmlisab
iVillage Member
Registered: 09-30-2011
Wed, 10-24-2012 - 4:33pm

Thanks for the additional information! Here are my replies:

Members who can't get in- PLEASE encourage them to email policy@mail.ivillage.com or PM me so that we start to get them back up and posting again. I did hear from one member from here last night and have replied. The issue with the old bookmarks not re-directing or older thread not opening *should* be resolved. Please let me know if you hear of it still happening. The bug that is not allowing some members see replies is our tech team's #1 priority right now so we're hopeful that will also be resolved soon. The bug that is preventing some members from editing their preferences is pretty close behind in terms of priority. I also know for sure that the error with quick reply not taking the hard return is also on the "known issues" list. 

Buttons_n_bow: I've also experienced the same thing with the quote feature and have passed it on.

"Thread Memory-" I miss this function too (where it remembers where you left off reading in a thread). It's something that in time our tech team can build back in but it's just not as high of a priority as other issues right now, such as some members still not being able to log in. 

I have a small workaround option for this - it's not quite a good but it helps some. Under the original post but before the first reply you'll see "thread options". You can select newest to oldest and it will temporarily show you the newest replies in the thread first. It's temporary b/c once you leave the thread and come back to it, it reverts back to its' default setting- oldest to newest. It's not quite as good as thread memory b/c the newest reply might not be the newest reply that you've read but it does help avoid going through pages of older, longer threads.

There's also another option but it's under "preferences" so you probably won't be able to try it right now  :(  Under "Edit my preferences" (right hand side of page), click on the "general" tab. Then, click the box that says " sort topics by time of most recent post". 

I know I keep saying this but THANK YOU for continuing to hang in there with us!!! The tech team is working days and even most nights to get all the kinks ironed out for us. You can also check the iVillage Help board for any latest updates:

http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help

Lisa

iVillage Member
Registered: 07-27-2001
Wed, 10-24-2012 - 10:04pm
thanks for the replies. I've passed your response on to those who haven't been able to even get to the board. Also, do you know where things stand in regards to signatures? I just tried to again put mine up & am still getting the remark that the email is already taken. (& it's mine) I know it's not high priority but I really use that more than I realized to see who was posting what! Thanks!
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Avatar for mianator
iVillage Member
Registered: 03-08-2003
Wed, 10-24-2012 - 10:43pm

I can get on the board with my phone but it will only let me read the first post and not any of the replies. I think that is the problem for one of our posters here--she can't read any of the board while on her ipad.  I also tried to change my preferences to view more posts per page and it won't save that change and will only let me view 10 posts per page.

Avatar for cmlisab
iVillage Member
Registered: 09-30-2011
Fri, 10-26-2012 - 11:32am

Thanks for the additonal information!

I don't have any specific information in regards to an ETA for fixes but I do know that right now, the #1 priority for the tech team right now is fixing the bug that is not allowing some members to see replies. However, closely following that in priority is the bug where you can't edit your prefernces (such as signatures). I'd definitely keep checking the iVillage Help Board for updates on various fixes:

http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help

I will definitely pass long the info about the "view more posts" per page preference not "sticking". You're seeing this on the regular site, too, correct? (not just the mobile one?)

Thanks for not giving up on us!

Lisa 

iVillage Member
Registered: 07-27-2001

cmlisab wrote:
<p>Thanks for the additonal information!</p><p>I don't have any specific information in regards to an ETA for fixes but I do know that right now, the #1 priority for the tech team right now is fixing the bug that is not allowing some members to see replies. However, closely following that in priority is the bug where you can't edit your prefernces (such as signatures). I'd definitely keep checking the iVillage Help Board for updates on various fixes:</p><p><a href="http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help" rel="nofollow">http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help</a></p><p>I will definitely pass long the info about the "view more posts" per page preference not "sticking". You're seeing this on the regular site, too, correct? (not just the mobile one?)</p><p>Thanks for not giving up on us!</p><p>Lisa </p>

Yes, the regular site.

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iVillage Member
Registered: 07-27-2001

Any news on when things are going to be fixed?I realize that w/Sandy things have gotten backlogged even more than they were prior to Sandy?but seriously, it seems nothing has changed for some time now?Here are chief complaints?

cmlisab wrote:
<p>Thanks for the additonal information!</p><p>I don't have any specific information in regards to an ETA for fixes but I do know that right now, the #1 priority for the tech team right now is fixing the bug that is not allowing some members to see replies. However, closely following that in priority is the bug where you can't edit your prefernces (such as signatures). I'd definitely keep checking the iVillage Help Board for updates on various fixes:</p><p><a href="http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help" rel="nofollow">http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help</a></p><p>I will definitely pass long the info about the "view more posts" per page preference not "sticking". You're seeing this on the regular site, too, correct? (not just the mobile one?)</p><p>Thanks for not giving up on us!</p><p>Lisa </p>

We've elected to not come here until issues are resolved as it is just too frustrating for many who posted here?

we really want to come back to our "home"....any news at all?

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Avatar for cmlisab
iVillage Member
Registered: 09-30-2011
Fri, 11-02-2012 - 12:16am

<<We've elected to not come here until issues are resolved as it is just too frustrating for many who posted here?

we really want to come back to our "home"....any news at all? >>

That makes me sad to hear but I do understand. Frown Unfortunately, Hurricane Sandy has really wreaked havoc and caused additional delays :

http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help/ivillage-help/ivillage-after-storm-updateoctober-30

I do know that before the storm, they were pretty close to having a fix for the bug that's causing some members to not be able to see replies. Would you guys say that was the "main blocker" for you to return? Or the lack of "thread memory", perhaps? Let me know- this will be great feedback to pass along.

Lisa 

Avatar for mianator
iVillage Member
Registered: 03-08-2003
Fri, 11-02-2012 - 9:41am

Thanks for checking in with us. I hope everyone working at ivillage is safe and that no one has suffered any major damage.  Our thoughts are with everyone affected by Sandy.  As to your questions, for me the fact that a few of our members can't see any of the replies is the #1 problem and the reason we are communicating elsewhere for the interim. Since they can't participate at all, we had no choice but to move so as not to carry on without them. We understand Sandy is having an impact on the fixes, but we also don't want to wait with no end in sight, kwim? The 'thread memory' problem is probably the biggest 'annoyance' but not a deal breaker knowing you all are working to correct it. The second biggest 'annoyance' for me is the slow loading pages combined with the new glitch in the 'quick reply' that no longer recognizes a hard enter putting a space between lines in a post. We used to be able to do that but now just get run-on posts. If we want to have separate lines of post, we have to use regular reply and that's just slower. Lower in priority for me is the email account is already taken error, but I do hope it will be fixed.

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