HELP!! Ebay/Paypal Dispute Problem :(

iVillage Member
Registered: 03-27-2003
HELP!! Ebay/Paypal Dispute Problem :(
Mon, 10-20-2003 - 9:58am

We've been having a really tough couple of months, so we've been selling stuff on ebay. We have 100% positive feedback. We're good sellers and all that good stuff!! A couple of weeks ago, someone bought our directtv receiver and paid with paypal. We sent it out immediately and they responded with positive feedback a few days later.

NOW...we just received a paypal dispute. They want their money back because they claim they never received it. ?????? We didn't put online tracking on it and we say on our auctions that insurance is optional to the buyer, we're not responsible for lost packages blah blah. I have the receipt that I mailed it.

Paypal people say they can't do anything b/c I didn't provide online tracking and they will take the money out of my account if the person doesn't say it was a mistake or something.

This person now has 11 negative feedbacks and I truly believe I'm being scammed. I can't afford to pay them the $60 something dollars...esp. since they received the box! I'm almost in tears. How can people be so deceptive?? I tried emailing them....they haven't responded. I tried calling them, no answer. We're selling our belongings to buy food and buy Christmas presents for our son.

What else can I do??? Anyone ever had this problem??


Carrie Wife to my best friend Kevin 6/00 PROUD mommy to my 3 gorgeous boys: Tyler 8/18/01, Hayden 3/15/06, & Noah 01/14/09
Avatar for saram6778
iVillage Member
Registered: 03-27-2003
Mon, 10-20-2003 - 2:26pm
ugh--some people..they are clearly lying! Did you point out to Paypal that they left you positive feedback already, and that they have a ton of negative feedback? It seems like that should make a difference. Paypal automatically believes the buyer in every case, it's like sellers are guilty unless they can prove they are innocent.

For future auctions, you can get free delivery confirmation if you print shipping labels from For other shipping methods (parcel post, first class, media) you can get 13 cent shipping labels if you use USPS shipping assistant software (the software is free). UPS provides free tracking. Keep all shipping receipts and tracking numbers for 1-2 months.

WAH Momma to Nicholas 4-7-01 and Katherine 3-9-05

Baby Slings

iVillage Member
Registered: 03-27-2003
Mon, 10-20-2003 - 2:49pm
Can't you scan a copy of the receipt to Paypal? I know when we send something for Ebay, we keep the receipt even when we get delivery confirmation. On the receipt it has the zip code, city, & state as well as the shipping costs.

Good luck!


Avatar for joyleft2
iVillage Member
Registered: 03-27-2003
Mon, 10-20-2003 - 4:33pm
Since paypal has contacted you , you need to email them (or call paypal direct) and explain the situation. They may need you to fax a copy of the receipt showing it was mailed. They all need to know that this person opted for NO insurance and that in your auction you explain you're not responsible for lost items. GOOD LUCK! Joy
iVillage Member
Registered: 03-28-2003
Wed, 10-22-2003 - 6:01pm
I suggest writing a short, factual letter to paypal, leaving out any emotions.

Simply state the date the item was shipped, the fact that you have a receipt (I assume this is the PO receipt that shows the zip code mailed to), an excerpt from your auction showing that you offer insurance but don't guarantee items without it, your feedback rating (and that of the buyer if his is negative).

State you aim to please your sellers, but that you feel that the buyers accepted the risk when they chose no insurance.

Write promptly as if you don't answer in the time frame stated, they buyer automaticaly wins the dispute.

In the future I'd quote shipping costs to include insurance on any item over $50.