HELP!! Ebay/Paypal Dispute Problem :(
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|Mon, 10-20-2003 - 9:58am|
We've been having a really tough couple of months, so we've been selling stuff on ebay. We have 100% positive feedback. We're good sellers and all that good stuff!! A couple of weeks ago, someone bought our directtv receiver and paid with paypal. We sent it out immediately and they responded with positive feedback a few days later.
NOW...we just received a paypal dispute. They want their money back because they claim they never received it. ?????? We didn't put online tracking on it and we say on our auctions that insurance is optional to the buyer, we're not responsible for lost packages blah blah. I have the receipt that I mailed it.
Paypal people say they can't do anything b/c I didn't provide online tracking and they will take the money out of my account if the person doesn't say it was a mistake or something.
This person now has 11 negative feedbacks and I truly believe I'm being scammed. I can't afford to pay them the $60 something dollars...esp. since they received the box! I'm almost in tears. How can people be so deceptive?? I tried emailing them....they haven't responded. I tried calling them, no answer. We're selling our belongings to buy food and buy Christmas presents for our son.
What else can I do??? Anyone ever had this problem??