Billing Office Made Me Cry
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|Wed, 07-14-2010 - 12:15pm|
So a couple of weeks ago I posted how the OB's billing office called and wanted a credit card to cover the 20 week US that Aetna doesn't cover. The woman I spoke to told me I could take care of it later, as I wanted to talk to HR, my insurance co and DH.
Today I had an appointment at 8:30am. They called me, on my cell while I was driving home from work at 4:40 yesterday afternoon and demanded a card number. They threatened me that if I did not provide one all of my appointments, including my 8:30am one the next day, would be canceled and I would be not allowed to make a new one until I gave them this info. I tried to tell the women I wouldn't be home from work until 5:30pm and I was DRIVING. She didn't care. She was leaving at 5pm and it had to be in the system by then. No exceptions. And she didn't want to wait on the phone while I found a place to pull over (I was on the interstate).
I ended up in hysterics calling DH from the nearest gas station. This woman was down right MEAN to me. And didn't seem to give a hoot that I was driving.
DH ended up calling her and it seems like everyone on that ended dropped the ball and were blaming me for not understanding the women who called me the first time.... I couldn't give them the info on Wed it needed to be in before then, even if we opted not to do the US at their offices they required it. He gave them the info so we could keep our appointment, but now he wants me to find a new OB office. I'm just not sure... what I do know is I am POed about the whole thing and I feel ready to find a new one, but at the same time I have been with this practice for 15 years.