Billing Office Made Me Cry

iVillage Member
Registered: 08-04-2003
Billing Office Made Me Cry
5
Wed, 07-14-2010 - 12:15pm

So a couple of weeks ago I posted how the OB's billing office called and wanted a credit card to cover the 20 week US that Aetna doesn't cover. The woman I spoke to told me I could take care of it later, as I wanted to talk to HR, my insurance co and DH.

Today I had an appointment at 8:30am. They called me, on my cell while I was driving home from work at 4:40 yesterday afternoon and demanded a card number. They threatened me that if I did not provide one all of my appointments, including my 8:30am one the next day, would be canceled and I would be not allowed to make a new one until I gave them this info. I tried to tell the women I wouldn't be home from work until 5:30pm and I was DRIVING. She didn't care. She was leaving at 5pm and it had to be in the system by then. No exceptions. And she didn't want to wait on the phone while I found a place to pull over (I was on the interstate).

I ended up in hysterics calling DH from the nearest gas station. This woman was down right MEAN to me. And didn't seem to give a hoot that I was driving.

DH ended up calling her and it seems like everyone on that ended dropped the ball and were blaming me for not understanding the women who called me the first time.... I couldn't give them the info on Wed it needed to be in before then, even if we opted not to do the US at their offices they required it. He gave them the info so we could keep our appointment, but now he wants me to find a new OB office. I'm just not sure... what I do know is I am POed about the whole thing and I feel ready to find a new one, but at the same time I have been with this practice for 15 years.

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iVillage Member
Registered: 04-22-2006
Wed, 07-14-2010 - 1:10pm

Oh my gosh, Kate - that sounds awful! That lady was totally rude to you for no reason. And she didn't care that you were driving on the Interstate? Gah!! I would have been super upset too.

Not sure what to do about the practice - would it be easy enough to change to another OB, or is it difficult to find one where you are? How did your appointment go today? Did you feel comfortable there still, or are you now wanting to run out of there as fast as you can?

It could be the kind of thing where the woman you talked to yesterday was the one bad apple - she may not have understood your situation, or she could have just been in a rotten mood. If that's the case, I'd probably stick with your OB. But, if she's just one of many rude, obnoxious people you have to deal with there, I'd think about changing.





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iVillage Member
Registered: 05-11-2010
Wed, 07-14-2010 - 1:17pm
Wow Kate, that sucks. I would change if I were you, I think. Have you ever considered using a midwife? I just think people that are used to dealing with pregnant ladies should be a LOT more sensitive, and even if she was having a bad day or something, there is no excuse for her treating you that way.
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iVillage Member
Registered: 08-04-2003
Wed, 07-14-2010 - 1:33pm
We actually met w/ a MW today, the practice includes OB/GYN/MW.

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iVillage Member
Registered: 12-18-2007
Wed, 07-14-2010 - 2:58pm

I hope you got a chance to mention the situation to the MW.

iVillage Member
Registered: 05-11-2010
Wed, 07-14-2010 - 6:21pm

"I always give the care provider the chance to hear what's going on in their office."

I think that's a really good point, Leona.

I think if you like the doctors/midwives there, Kate, you should definitely mention the incident to them first (and see how they react), before making a decision to switch.

But like what if you'd tried to look at your insurance card while driving, out of desperation, and then gotten into an accident or something??? NOT COOL.

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