Dilemma

iVillage Member
Registered: 06-08-2006
Dilemma
9
Sun, 11-01-2009 - 10:51am

I have had 2 SA kids now for over a year. I have had a few issues with their mom, I think most of it is she is just clueless. For the most part, the family is nice, but she has made a few comments that have been pretty rude toward my DH and myself. I have had to remind her to pay me more than any of my other parents and late pick ups happen more with this family than any others. Also, they are my latest pick ups, usually 5:30-5:45, when my last before them is 5. I also have to take everyone out to get them off the bus at the end of the day.

Two weeks ago on a Friday, mom called me and told me that dad's schedule had changed effective that as of the next Monday he would be working days instead of nights and would be home before the school bus dropped off and if for some reason they were late they would have a neighbor get the kids for a few minutes. She said she planning on keeping the kids with me for the next two weeks and that was it. I told her that was actually a good thing because once we finally close on our house, we will be out of their school district so it works out for all involved.

I had planned on Oct. 30th being their last day. I had a drop in client who I haven't had room for a lot of the time due to these kids ready to start coming more for a little while before we move and was really looking forward to no more walks out to the bus stop and getting off every day by 5. Last weekend dc mom got sick with H1N1 and it was severe enough to be sent to the hospital by ambulance. Grandma took the kids for a week, but I was never told anything final, was still on call for care. Grandma said someone would call me and let me know what day they would be coming back, probably at least Friday. No one ever called and they never showed up, but I still considered last week to be their final week. I didn't bill them, they had paid a one week tuition deposit per child when they started. (I normally do 2 weeks, but because they were my neighbors and everything I did one week per child for them.) I did not receive any payment from them last Monday and applied the deposit to the last week.

Last night DH and I took DD trick or treating through the neighborhood. We went to their house. This was the first time in over a week I have talked to dc mom. She said she was feeling better and then said, "So are you ready to finally have my kids back on Monday?" Uh...... No. I said their two weeks notice was over as of the 30th from what she had said to me before. She said she still needs them to come. I told her I wasn't sure, that I have told other people they had to wait until November for that spot. I really don't want to take her kids any longer, but I feel bad because she was so sick.

How would you handle this?

iVillage Member
Registered: 03-31-2003
In reply to: moniqueguin
Sun, 11-01-2009 - 3:43pm

Was there anything in writing? It really sounds like there was a miss-communication somewhere. I'd talk to the mom and find out exactly when she thought the kid's last day was going to be. You can absolutely tell her "I'm sorry, but I've filled their spots. I was under the impression that the 30th was their last day." She really wouldn't be able to argue with you. Don't let her being ill have anything to do with this, because honestly it doesn't. She gave you a verbal two weeks notice and that's up. I would say next time get it in writing though, if you didn't this time (and it doesn't sound like you did).

If it were me I'd probably be done with them. She may be upset, but she'll get over it. Hang tough. Hugs

Siggy
siggy pink

iVillage Member
Registered: 06-08-2006
In reply to: moniqueguin
Sun, 11-01-2009 - 9:25pm
I ended up sending her an email telling her that the new family starting agreed to start the second week of November if they need that last week. She is now arguing with me about her deposit. These kids are both SAers and last week (what I considered their last week.. She DID say through the end of October when she gave notice, unfortunately, not in writing!) was a 3 day school week. Meaning, the rate for last week was higher than a normal school week. Mom was aware of this, I was still holding a spot for her, in fact, turned down my drop in girl those two days because I was never told for sure if her kids were going to come or not, so I charged her the full rate for the week. I then subtracted this amount from her deposit, leaving a credit of $32 total for both children's tuition. She wanted me to apply her deposit to THIS coming up week, but she seems to forget that she never paid me for last week! I sent an e-mail explaining everything, sending her copies of her payments, etc. and offered her one more week. She isn't happy about that because next week there is a non-school day and she wants them here, but I just can't do it. So now, she's not responding to me. I don't want anymore phone conversations, e-mail only so I have it in writing and I haven't heard one way or another from her. I have no idea if I am getting her children off the bus tomorrow or cutting her a check for $32. This is very frustrating!
iVillage Member
Registered: 03-31-2003
In reply to: moniqueguin
Sun, 11-01-2009 - 10:07pm

Wow, that does sound frustrating. I really don't have any advise for you, but can send you some hugs. I hope this works out without someone getting nasty (not you, I'm sure! lol).

Siggy
siggy pink

iVillage Member
Registered: 04-19-2004
In reply to: moniqueguin
Sun, 11-01-2009 - 11:10pm
Her kids - her problem. Unless you get a phone call, consider it done. You were WAY nice in offering her another week JMHO. Don't offer her ANYTHING else.
iVillage Member
Registered: 06-08-2006
In reply to: moniqueguin
Mon, 11-02-2009 - 9:37am

Now I am very sorry I offered the extra week. My drop in girl's mom needs care later in the day this week and I have no idea if I'm getting these kids off the bus or not. I haven't gotten a response back from the mom of the SAers and she hasn't paid me for this week. This is a parent I have to remind to pay me every single time and now that the deposit has already been applied, I'm not liking this at all. The after school rate for both kids comes out to a daily rate of $31. I am just going to go out and see if the kids get off at my stop or have already gotten off at home. If they are here today, fine, they use up all of their deposit but $1. If she doesn't pay me by the end of the day (she pays online) I will let her know we're done.

I am going to send her one more e-mail and see if she responds. The funny thing is, mom is working from home while she's still recovering from her illness and dad gets home before the bus drops off. I don't know why she would give me notice and then suddenly need more care... Unless she's just not happy that the majority of their deposit went to cover last week's tuition and they weren't here? I don't know.. they have never had a problem paying me even when their kids weren't here, but you never know!

iVillage Member
Registered: 04-19-2004
In reply to: moniqueguin
Mon, 11-02-2009 - 11:38am

I would call her cell phone/work/home (whereever she told she is is supposed to be today - or just call the dad) and say this....


"Hi. This is me. I haven't heard from you about this week and I have not received payment for this week. Since you haven't responded and I have no money,

iVillage Member
Registered: 06-08-2006
In reply to: moniqueguin
Mon, 11-02-2009 - 1:01pm
This is just ridiculous. I can't get a hold of anyone. Dad's job doesn't allow him to carry his cell phone and he recently switched jobs so I don't have a phone number. No one is answering at home. I sent another e-mail saying that I still haven't heard anything and I am taking that to mean they don't want to take me up on my offer of this week being their last week. I told them if I don't hear from them before noon, I will be contacting the waiting family and telling them they can start tomorrow. I just find their behavior incredibly rude. I should have gone with my gut and just told them the other night that they gave their notice, I filled the spots, period. I just felt bad since they're my neighbors, but geez!!
iVillage Member
Registered: 10-22-2009
In reply to: moniqueguin
Mon, 11-02-2009 - 1:05pm

WELL SAID!


She is taking advantage of you. Just make the call and let them know it is DONE. If they need to be cut a check to shut them up, so be it. I just don't understand how parents can be so inconsiderate. Like they think you have nothing better to do with your time than chase them around for money or even for a confirmation of whether their kids are coming. GOOD RIDDENS!

Tonya


Mom to:


Tonya

Mom to:

iVillage Member
Registered: 03-31-2003
In reply to: moniqueguin
Mon, 11-02-2009 - 2:07pm
Call the waiting family, fill the spots, and don't look back. If the rude mom calls and wants more days tell her, "I'm sorry, I've filled those spots." If they show up tell her you can't take them. That's totally inexcusable. Sometimes parents think we have nothing better to do than sit around and wait for their kids and be at their beck and call. Ugh! Hugs, Girl. This mom's putting you through the ringer!
Siggy
siggy pink