I work in a doctors office as a receptionist. The woman I was hired to help (I have only been there for 2 months) behaves, for the most part, very negatively towards me.
I know she feels threatened but I have gone out of my way to make her feel at ease. If she snaps at me I try to ignore it and focus on being calm and projecting that outwards but it is starting to wear me down.
I have read that writting negative things