I guess new or old, it's gonna happen. I posted already that I keep getting "hijacked" back to my server's main page. If I'm online a lot, it'll happen a lot. I've already talked to Charter a couple of times, then to Microsoft. Each said it was the other's problem, of course! Last night I called Charter again in the wee hours and the tech had me shut down, then start up by hitting the on button and F8 button together, to get into "safe mode". He was going to have me try some things with the "run" function. Except the run function wouldn't show up. We shut it down and started 3 times, no run function is visible in safe mode. He said THAT is a problem with the computer itself and we needed to have it fixed, he can't help until I can see the "run" function.
Anybody know anything else to try? We've already easily eaten up the savings of buying a computer on sale having it fixed. More than! To me, if it were a Microsoft problem, surely they'd hijack me to THEIR page. It only makes sense it's a Charter issue.
~~Joannaran near Boston, with Jessie and Jake~~