Friend Destroyed Borrowed Items

When I lent my friend my ski equipment, the jacket came back ripped and one ski binding was broken. How should I approach this person? -- Yvonne

Question:

Dear Yvonne:

Simply say, "It looks like my gear took quite a beating on your ski trip. Unless you have a better idea, I'll take it to be repaired and send you the receipt so you can reimburse me."

Even though you might be seething inside, it's best to keep a lid on your anger and frustration. Sounding accusatory will only put your friend on the defensive. Remember that your goal here is to solve the problem, not create conflict!

Ms. Demeanor

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