Solutions to Your Top Two Communication Problems

Problem Two: Not Being Able to Hear the Other Person
Remember, communication consists not only of talking, but also listening and hearing what is being said. We can do a whole workshop on the art of listening, but to start, it is crucial to realize that each person can only truly "hear" what is being said if they are willing to put aside their own point of view and really be available to know the heart and mind of the other. This is not as simple as it sounds. Many of us immediately interpret what we are hearing, and put it into a ready-made slot. Others distort what is being said. Others pretend to listen, but are occupied with their own thoughts. A solution to this is to repeat to the other what you think they have said. Let them know how their communication is filtering through to you. Let them make adjustments to your version of their message. And finally, be willing to really hear what they mean.

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