iVillage Connect: What's New

We've made some changes to the iVillage Connect system to make things run better and to make them easier to use. We think you'll enjoy the new system and we look forward to adding more features soon. iVillage Connect members now have more flexibility in their page layout with a drag and drop configurable profile. While we still have all of the basic features you love about Connect, there are a few items that aren't up and running right now. This is because we want to make sure they're working properly before we put them on the site. Our team is working hard to make improvements and fix remaining issues. Check here for a list of recently addressed issues and upcoming fixes.

Frequently Asked Questions

I can't log in! What happened?/Where's all my stuff?
We're still working out some remaining errors in the system and some users may encounter problems. We're trying to resolve these errors as quickly as possible. In the meantime, please contact Customer Support to report your problem so we can take a look.

My password isn't being accepted, it says I have to update. Why can't I log in?
Some accounts may have a password synchronization problem. Don't worry; your information is still in the system, it will just take a few extra steps to access it the first time around:

1. If you receive a message that your passwords don't match, click on the link to access your Member Profile.

2. Enter your iVillage password (which may differ from your Connect password).

3. From your Member Profile, click Change your Password.

4. Enter your old password, a new and improved password and then confirm your new password. Feel free to keep the password you are most comfortable with, but keep in mind that the password chosen here will be for both iVillage.com and your Connect account.

5. When you return to the iVillage.com homepage, you will notice that you are now logged in to the web site. However, you will still have to log in separately to Connect, using your new password.

If you continue to experience this issue, please contact us so we can manually fix your account in the system.

I owned a group, what happened to it?
Your groups should be available under your "Groups" screen.

I own a group, but I'm unable to post a blog entry! What gives?
We're sorry you're running into this error. This is happening for some of our users, but we can help. Please contact us to let us know you are having this issue and include your member name, group URL and the error message you received. We'll get it fixed for you as soon as we can.

Will I be able to use rich text (HTML) in my comments?
Over the coming months we will be adding many features that greatly enhance the ability for you to customize your content. In doing so, we want to make sure that any of these rich text customizations work optimally with our new site and changes coming soon. As such, we do not allow HTML to be used in comments.

Have a question that wasn't answered here? Please let us know by contacting Customer Support or email us at connecthelp@mail.ivillage.com

We welcome for your feedback and suggestions to continually improve the site and to make it fun, easy and useful for the entire community.