Flash: Many of our pages and tools require the Flash plug-in. If your system isn't Flash enabled, you may experience problems visiting some pages or using certain tools.

Cookies & Privacy Settings
If you are experiencing technical problems, check your browser and cookie settings. We recommend that you set your browser to accept cookies and enable Java. To enable cookies, set your browser's security settings to Medium.

To accept cookies:

• Internet Explorer users: Go to Tools > Internet Options > Privacy > Accept All Cookies. Then close your browser. You can stay online ‑- just close and reopen your browser.
• AOL 9.0 users: On the AOL toolbar, click Settings > Internet Settings (AOL 7/8 users: Select Preferences, then Internet Settings) > Privacy > Advanced > Override Default Settings

If you're still having problems once your cookies are enabled, please use the feedback form to contact Customer Support.

Technical Help

• Retrieve your password
• Update your email address or account information

Logging in or joining iVillage: If you're having problems logging into or joining iVillage, visit our guide to joining iVillage or contact Customer Support.

Message boards: For information on using our message boards and technical help, visit our About Boards page.

When pages load slowly or not at all, you may need to clear out your Temporary Internet Files or restart your browser. It is usually a good idea to empty your Temporary Internet Files and cookies before attempting to log in again if you are having problems accessing pages on the site.

To delete cookies:

• Internet Explorer users: Go to Tools > Internet Options > General Tab > Delete Cookies
• Netscape users: Go to Tools > Cookie Manager > Stored Cookies Tab > Remove All Cookies
• Firefox users: Go to Tools > Options > Cookies > Clear

You may need to close and reopen your browser for these changes to take effect. Sometimes it may be necessary to restart your computer.

If you are a Windows user, you may wish to install the most recent updates and patches on your system. These updates can affect how your browser sends and receives information. To find out more about these updates, please visit the Microsoft Website: http://v4.windowsupdate.microsoft.com/en/default.asp.

Text size display: If the text on iVillage pages appears too small or too large, check your browser's text size settings by going to View, then Text Size in your browser's menu. You can then adjust your settings to make the text bigger or smaller. For the best results, we recommend selecting the Medium text size option when browsing iVillage.

If you are experiencing problems opening a tool or feature on our site, it may be due to a pop-up blocker you have on your computer. You can try disabling or adjusting these programs temporarily to see if that corrects the issue.

If you are using Windows XP, go to your Tools menu at the top of your browser window and select Pop-up Blocker. Here you can adjust the pop-up blocker settings or you can opt to always display pop-up windows from certain domains (like iVillage.com or Gurl.com). To adjust pop-up settings on other browsers and pop-up blocking software, please check the Help files for those programs or visit the software provider's Website for more details.

Problems Receiving Your Subscriptions
Make sure you are still subscribed to our newsletters by checking the newsletter management page. If you are subscribed, please make sure you are able to receive emails from us by adjusting your spam filter or email settings. For more information on managing your iVillage newsletters and mailings, please visit this page.

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