Big Banks Vs. Community Banks: Which Is Best for You?

Loans, technology, customer service - the things to consider when comparison shopping (8 Photos)

Sara Eckel on Aug 4, 2010 at 4:07PM

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Big Banks Vs. Community Banks: Which Is Best for You?

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Where Small Banks Win: Customer Service

If you hate voicemail loops and just want to talk to someone you know—and who knows you—a small bank is probably your best bet.

Rebecca Schreiber, a Maryland-based certified financial planner recalls the client who always paid a bit extra on his mortgage, but one month sent only the additional payment, having forgotten to send the money that was actually due. An officer from the bank called him and asked if that was really what he wanted to do, and the client quickly wrote another check. “That never would have happened at a corporate bank, and it could have snowballed into a huge credit problem,” says Schreiber.

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